Honey's Pristine Clean accepts all major credit cards, and full payment is due on or before the day of your cleaning service. Your credit card information is kept on file and is encrypted and secured. A hold may be placed on your card 24 to 72 hours before your scheduled service. Your account will be charged the balance due, plus any fees, costs for additional time requested, costs of additional tasks requested, and add-on services, on the day of your cleaning to the card on file, unless you have pre-arranged an alternative form of payment with Honey's Pristine Clean in writing to service@honeyspristineclean.com or with a live Honey's Pristine Clean agent over the phone. Please note that there is a $35 fee for any returned checks.

Tipping is optional and not required. It is solely at the discretion of the customer to provide a tip to our cleaning staff as a gesture of appreciation for their hard work and excellent service. You may add gratuity to the card on file or give it directly to your Keepers. Any direct payments to Keepers will be assumed as gratuity and not as payment for the original service.

At Honey's Pristine Clean, we expect all clients to treat our staff with respect and professionalism. Harassment, discrimination, or any form of abusive behavior towards our agents, employees, contractors, or subcontractors will not be tolerated. It is the responsibility of clients to provide a safe and appropriate working environment during service visits.

We have a strict policy against clients soliciting services directly from our agents, employees, contractors, or subcontractors. Engaging in hiring or attempting to hire our personnel outside of our official channels is strictly prohibited. Requests for specific cleaners should be made through Honey's Pristine Clean directly, ensuring proper scheduling and service coordination.

If a client is found to have solicited services directly from our staff, resulting in the staff member accepting private work outside of Honey's Pristine Clean, the client will be subject to a penalty fee of $500. This fee covers the costs associated with the breach of our service agreement and the disruption of our business operations. By engaging our services, you agree to adhere to this policy and understand that violations will result in the stated penalty.

Honey's Pristine Clean reserves the right to refuse, reschedule, alter, cancel, and/or terminate service if a client engages in conduct that violates our policies, is unlawful, or poses a risk to our staff or their well-being. This includes failure to comply with payment obligations, mistreatment of our staff, misrepresentation of services, or creating an unsafe environment. We strive to provide a respectful and inclusive service experience, and any behavior contrary to these principles may result in the refusal of service.

Honey's Pristine Clean accepts payments for services rendered through electronic means only. We do not accept cash payments for services. Customers can make payments using credit cards, debit cards, or other forms of electronic payment methods, as specified by our invoicing or billing processes.

For security and transparency reasons, we have implemented a policy of not accepting cash payments. This allows us to maintain accurate records of all transactions, ensures the safety of our crews, and minimizes the risk of theft or loss of cash.

We appreciate your understanding and cooperation with our policies. Should you have any questions or concerns, please feel free to contact our customer service team for further assistance at 804-464-8162.

Cleaning services are personal and human performed. We realize that occasionally an area may not be cleaned to your satisfaction. While we are unable to offer a refund, Honey's Pristine Clean will happily re-clean any area that you are not satisfied with that was included in your original order. Let us know of issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal or extras added during time of originally schedule service.

While we are unable to offer a refund, Honey's Pristine Clean will happily re-clean any area that you are not satisfied with that was a part of your original order. If a re-clean is not possible or unable to be completed in 7 business days, Honey's Pristine Clean will offer complimentary service credit for up to a basic maintenance clean, added in the form of an account credit which can be used for up to 90 days from the date of service at Honey's Pristine Clean. Email us at service@honeyspristineclean.com detailing any issues or concerns within 24 hours of your cleaning and we will do our best to make it right. We cannot guarantee mold removal or extras added during time of originally schedule service.

In the event that the Client needs to cancel a scheduled cleaning appointment, forty-eight (48) hours notice to Honey's Pristine Clean is required. Notice may be given by email (service@honeyspristineclean.com), or phone. Should the Client fail to give forty-eight (48) hours notice on more than one (1) occasion, the Client must pay 50% for the canceled cleaning first offense and 100% of the fee for canceled cleanings thereafter. Canceling more than three (3) consecutive cleanings or more than seven (7) total scheduled cleanings, without prior approval of Honey's Pristine Clean, will be deemed a material breach and allow Honey's Pristine Clean to cancel the contract and/or pricing agreement or to seek legal remedies.